Cancellation & Late Arrival

Our float services are reserved especially for you. We have a 12 hour cancellation policy. Should you need to cancel your appointment less than 12 hours prior to its start time, a fee of 50% of the full price of service will be charged to you. “No call, no shows” will be charged 100% of the services scheduled. If you are coming in with a certificate for services, the certificate will be marked as used.  Please arrive no later than 10 minutes ahead of your scheduled appointment. Late arrivals may result in a shortened or forfeited appointment, as we can not adversely affect other guests. If you are more than 10 minutes late we will have to reschedule your float session. We will not shorten your session or delay the next one. If you are 5 minutes late and you have not called us to let us know, we reserve the right to give your float room away to walk-in clients.  Nobody wants that, so please be on time and give us at least 12 hours notice if you need to cancel or modify your booking for any reason. 

Please respect our time as we will always respect yours!